FAQ

How can I book a driver?

• For bookings, please visit https://autoconcierge.ph/ or call our mobile hotlines: +639198711169 & +639158143206. Our call center agents will confirm all booking details shortly.

What is the lead time for booking a driver?

• Bookings should be made 48 hours before your preferred date. For inquiries, call our hotlines.

How much does it cost to book a driver?

• For non-AC Elite members, Rent-A-Driver costs Php 1,999, including 8 hours of booking and AC Elite Card.
• For AC Elite cardholders, Rent-A-Driver starts at Php 1,800. Additional hours are charged at Php 160.

Do you offer car rental services?

• No, we currently offer only driver services.

Can you drive my car when it's number coding?

• No.

Can the driver drive my car without supervision?

• Yes, our drivers can operate independently.

Can the driver drive me to multiple stops?

• Yes, within your booked hours.

Where is the service available?

• Currently within NCR. For inquiries outside NCR, please call our hotlines.

How can I pay?

• Payment is online. A payment link will be sent via email and SMS upon completion of booking details.

What is your cancellation protocol?

• Reschedule for free with 24-hour notice. Less than 24 hours incurs a fee.

How do we confirm the driver's identity?

• You will receive an email with the driver's company ID and license. They will present these on the booking day.

Are both the car and passengers insured?

• Yes, with shared liability with the owner.

How can we be sure the service is safe?

• Our drivers undergo rigorous screening, training, regular testing, and vaccination. They adhere to safety protocols.

How can I book a Maintenance Valet Service?

• Book via https://autoconcierge.ph/ or call our hotlines.

What is the lead time for Maintenance Valet Service?

• Bookings should be made 48 hours before your preferred date.

Where is the service available?

• Currently within NCR. For inquiries outside NCR, please call our hotlines.

How do we confirm the driver's identity?

• You will receive an email with the driver's company ID and license.

How early can you pick up the car?

• As early as 6:00 AM until 9:00 PM.

Can you drive my car when it's number coding?

• No.

If my car is picked up today, will it be delivered the same day?

• Depends on the issue. For major repairs, confirmation is needed from the casa.

Why do you ask for an OR/CR in the Vehicle?

• It's mandated by law to ensure road safety.

What if my car gets into an accident?

• AutoConcierge shares liability. A waiver is signed before the ride.

What is your cancellation protocol?

• Free reschedule with 24-hour notice. Less than 24 hours incurs a fee.

How can we be sure the service is safe?

• Our drivers undergo rigorous screening, training, regular testing, and vaccination.

How do I get Roadside Assistance?

• Book on our website or call our hotlines.

Is Roadside Assistance 24/7?

• Yes, but customer service is from Monday to Friday, 8 AM to 5 PM.

Do you accept scheduled RSA?

• Yes.

What services does Roadside Assistance offer?

• Towing, jumpstart, flat tire change, locksmith, gas/fuel delivery, battery delivery & installation.

Where is the service available?

• Nationwide.

How long would it take to service my car?

• Estimated 30-45 minutes, depending on traffic.

How much does Roadside Assistance cost?

• Prices vary based on service. Towing starts at Php 2,500.

For more information, visit our website or call our hotlines at (Smart) +639624146979 and (Globe) +639670977484.