Frequently Asked Questions

Driver on Demand

How can I book a driver?

You can book through our website or our mobile app. Otherwise, you can also book through our hotline, (02) 8541-9999, or through our messaging applications (Facebook Messenger, WhatsApp, and Viber) at 0998-1895941.

What is the lead time for booking a driver?

Operating hours of contact center for bookings and schedule adjustment is from 7:00 AM to 7:00 PM. Bookings made beyond the operating hours will be accommodated the next day at 7:00 AM.

We recommend to book a day before the scheduled trip. Bookings made at least 3 hours before the trip can still be accommodated depending on driver availability.

How much does it cost to book a driver?

Driver on Demand Rates:

8 Hours - ₱ 1,540.00

Additional rate - ₱ 170.00/Hour

Additional night hourly rate (from 10:00 PM to 6:00 AM) - ₱ 30.00/Hour

Holiday Rates:

8 Hours - ₱ 2,355.00

Additional rate - ₱ 335.00

Additional night hourly rate (from 10 PM - 6 AM) - ₱ 35.00/hour

Rates are inclusive of VAT and transaction fee.

For rates outside Metro Manila, please call the hotline (02) 8541-9999 for quotation.

Rate are subject to change without prior notice.

What happens when I cancel my booking?

In case of no-show or cancellation 24 hours before the service, your account will be deactivated.

A reactivation fee shall be paid before booking for the next trip.

Reactivation fees are as follows:

  • 24 hours before the service - ₱300.00
  • 3 hours before the service (driver’s deployment) - 50% of the rate

Where is the service available?

First and last destinations should be within Metro Manila. 

For out-of-town trips, you can call our hotline (02) 8541-9999.

How do we confirm that the identity of the designated driver is legitimate?

After all details have been confirmed by our contact center agent, you will then receive an email containing a copy of your designated driver's company ID and driver's license. On the day of your booking, the designated driver will also present you with the same identifications that you've received via email.

Are both the car and passengers insured?

For accidents that may happen while the car is in our custody, will have shared liability with the owner. This, of course, will be bound by terms and conditions that will differ depending on the situation. Before the ride starts, the passenger will be given a waiver to sign in agreement to the terms and conditions.

How can we be sure that this service is safe?

1. All of our drivers go through a strict screening process and are all regular employees of the company.

2. They are professional and trained to drive different vehicle types.

3. Our drivers also go through regular drug testing and physical examinations.

4. The drivers are equipped with body cams and dash cams.

5. During the ride, we track them via GPS.

Do you offer car rental services?

No. As of now, we offer driver services only.

Can the driver drive my car without supervision?

Yes. Our drivers can drive without supervision. So you can let our drivers pick up your car on their own.

Can the driver drive me to multiples stops?

Yes. Our drivers may drive you anywhere within your booked number of hours.

Can I apply as a driver?

Yes, of course! We are constantly on the lookout for the responsible and professional driver. If you want to be part of our team, please email your resume to [email protected].

Well, there you have it. All your most asked questions answered. So, we hope you give this service a try. Just book for a driver through our website, or mobile app. Our contact center agents are also available daily from 7:00 AM - 7:00 PM our hotline (02) 8541-9999 to receive direct bookings and answer your inquiries.

Book now to start amazing journeys with's Driver on Demand.

Please click here to see Terms of Service.